Choose the product you would like, select any available options, add it to your cart, and proceed to checkout. Enter your contact, delivery, and payment information, then review everything carefully before submitting your order.

After checkout, you will receive an order confirmation at the email address you provided. If you do not see it, check your spam or junk folder and confirm that the email entered at checkout was correct.

The payment methods currently available for your order are displayed securely at checkout. Availability may vary depending on your device, location, and order. Payments are processed through our authorized payment providers.

Contact us within 12 hours of placing your order at contact@gayermaison.com. Include your order number and the requested change. We will do our best to help, but changes and cancellations cannot be guaranteed once processing or shipping has begun.

Orders are normally processed and dispatched within 1–3 business days after payment confirmation. During holidays or high-volume promotional periods, processing may take 3–5 business days.

We currently ship throughout the United States, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Additional transit time may apply to territories. We do not currently ship to P.O. Boxes or APO/FPO addresses.

When your order is dispatched, we will email you a shipping confirmation with the carrier and tracking number. Please allow 24–48 hours for tracking to become active on the carrier’s website.

Delays may occur because of severe weather, holidays, carrier disruptions, high order volumes, or other circumstances outside our control. If tracking has not updated for more than 48 hours, email us with your order number so we can investigate.

Check around your property, with household members or neighbors, and in any secure mailroom or delivery area. Contact the carrier using your tracking number. If the package is still missing after 3 business days, email us and we will help investigate with the carrier.

Contact us within 12 hours of placing the order. If the order has not been dispatched, we will try to correct the address. Once shipped, we may be unable to redirect the package. Reshipping costs may apply if a package is returned because the customer provided an incorrect address.

Most eligible items may be returned within 30 days of delivery. Items must be unused, unwashed, unassembled where applicable, and returned with their original packaging, accessories, manuals, and proof of purchase.

Email contact@gayermaison.com with the subject “Return Request – [Your Order Number].” Include the item you wish to return and the reason. Wait for authorization and return instructions before shipping anything back.

For change-of-mind returns, the customer is responsible for return shipping and original shipping charges are non-refundable. If the item is damaged, defective, or incorrect, GayerMaison will cover the authorized return shipping cost.

Contact us within 7 days of delivery. Include your order number, a clear description of the issue, and photos or video showing the product and packaging. Once verified, we will offer a full refund, replacement, or store credit, subject to our Refund & Return Policy.

After an approved return is received and inspected, we normally process the refund within 3–5 business days. The refund is sent to the original payment method and may take an additional 5–10 business days to appear, depending on your bank or card issuer.

We do not currently process direct exchanges. Return the original eligible item for a refund, then place a new order for the item, size, or color you prefer.